Troubleshooting & FAQs
This section contains suggestions and solutions to problems that may occur with your integration.
Direct Payment Integration
Go to the appropriate (REST/NVP) [all versions] link in the Protocol Documentation section on the API Reference index page.
When you do not receive a response, it is recommended that you wait for 60 seconds and attempt to resubmit the identical request. You will receive the same response as you would have received for the first request.
When you submit partial data only the data you provide, if approved and succesfully validated by the CommWeb payment gateway , will be applied to the merchant account. The existing values for the fields that have been excluded from a request will be overwritten with NULL.
A result code of SUCCESS means that the merchant configuration details provided by you in the request have been successfully applied to the merchant account. You can verify the details by opening the merchant profile via Merchant Manager. However, you still have to approve the merchant for the changes to take effect.
General
Merchant Manager allows MSOs to use an Internet browser to monitor and manage merchants through a series of easy to use pages. For more details, please refer to the Merchant Manager User Guide.